Nathan Littauer Receives ISO 9001 Certification

Nathan Littauer Receives ISO 9001 Certification

GLOVERSVILLE, NY – Nathan Littauer Hospital & Nursing Home has been awarded by DNV full certification to the ISO 9001 Quality Management System, for the scope of acute care hospital provider of medical and surgical inpatient and outpatient services. The certification encompasses not only the hospital, but also Nathan Littauer’s eleven primary and specialty care centers. Initially certified in early January of 2019, Nathan Littauer has now received full certification valid from May 10th, 2024, to January 18th, 2027.

Nathan Littauer’s ISO 9001 Certification from DNV.

According to DNV’s website, ISO 9001 Certification of Quality Management System(s) demonstrates an organization’s commitment to consistency, continual improvement, and customer satisfaction.

“Nathan Littauer is dedicated to providing the safest and most effective healthcare services possible,” says Nathan Littauer Hospital President and CEO Sean Fadale, FACHE. “ISO 9001 certification not only reflects our resolve but helps to empower it. ISO 9001 Certification is suited to the complex, people-intensive challenges of running a healthcare organization, and our certification helps prove our commitment to quality healthcare services.”

ISO 9001 is the most widely accepted quality management system in use around the world and is quickly gaining acceptance among US healthcare providers as a foundation for their quality and patient safety programs.

“Nathan Littauer Hospital and Nursing Home has worked hard to achieve this certification, and they have done so with unwavering commitment from their top leadership to make their hospital the best it can be,” says Kelly Proctor, President of DNV Healthcare USA Inc. “ISO 9001 certification isn’t just an award or trophy for something you’ve done, it’s public evidence that you are at the top of your game with an obvious plan in place to make excellence an everyday objective.”

“ISO 9001 Certification helps staff create clear and consistent processes of patient care and ensure that progress is constantly being made toward specific quality objectives,” adds Nathan Littauer Director of Performance Improvement Christine Waghorn. “Externally, it tells the public, as well as insurers and regulatory agencies, that the hospital is not only talking about quality, but is pursuing it with discipline and transparency.”


About Nathan Littauer

Nathan Littauer Hospital and Nursing Home is a full-service, 74-bed acute care hospital with an 84-bed skilled nursing home. Since 1894, Nathan Littauer has provided safe, high-quality health and wellness services with a focus on securing appropriate new technologies for people residing in Upstate New York. Over the years, the hospital has expanded its services in order to offer health care that is comprehensive, accessible, and relevant to the needs of the communities they serve.  More information can be found by visiting